Returns & refunds

Return and refund policy

We have a 30-day return policy, which means you have 30 days from receipt of your item to request a return.

To be eligible for a return, the item must be in the same condition as you received it, unused or unworn, with the label and in the original packaging. If the return/exchange does not pass inspection, it will be mailed back to you.

To initiate a return, please contact us at info@palmaestheticsfit.com. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Goods returned to us without first requesting a return will not be accepted. Our return address is located in the Netherlands:

Unfortunately, we cannot accept returns of sale items or gift cards. 

If you have any questions about returns, please contact us at info@palmaestheticsfit.com.

Return costs

Unfortunately, we do not refund any return costs. Customers are responsible for the cost of their return shipping. We recommend that you send your return shipment with Track & Trace, as we cannot take responsibility for lost returns.

Damage and problems

Please check your order upon receipt and contact us immediately if the item is faulty, damaged or if you have received the wrong item so that we can assess and resolve the problem. 

Exchange

The quickest way to ensure you get what you want is to exchange the item you have returned and once the return has been accepted, you will need to purchase the new item separately.

Refunds

We'll let you know when we've received and confirmed your return and when we know whether or not the refund has been accepted. If accepted, you will automatically be refunded via your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Cancellation of orders placed

You can cancel your order up to 30 minutes after the order has been placed. Our orders are processed withint our system after 30 minutes and unfortunately cancellations are no longer possible after that. 

Wrong item or wrong size?

If you receive the wrong item or size, you will get the correct item for free!

Refund policy

If you cancel the order and return it within 30 days of receiving your order, we will refund the purchase price of the product in question within 7 working days.

We will refund you using the same payment method you used for the original transaction, unless you have expressly agreed otherwise; in any case, no fees will be charged for this refund.

Please note: If you pay by credit card, you will often not see a return entry on your statement until the end of the month/period after you paid by credit card.

Return form

To receive the return form, send an e-mail to:

info@palmaestheticsfit.com

Return address:

Valuasstraat 34B,
5911 EN, Venlo, Limburg,
the Netherlands.