Privacy policy

Privacy Policy

This privacy policy sets out how palmaestheticsfit.com ("the site" or "we") collects, uses and discloses your personal information when you visit the site or make a purchase from the site.

Collection of personal information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information needed to process your purchases. We may also collect additional information if you contact us for customer support. For the purposes of this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "personal information". See the list below for more information about what personal information we collect and why.

Device information

Examples of personal information collected: browser version, IP address, time zone, cookie information, what websites or products you view, search terms, and how you interact with the site.

Purpose of collection: to load the website correctly for you and to analyse the use of the website in order to optimise our website.

Collection source: collected automatically when you visit our website using cookies, log files, web beacons, tags or pixels.

Disclosure for business purposes: shared with our processing company Shopify.

Ordering information

Examples of personal information collected: name, billing address, shipping address, payment information (including credit card number), email address and phone number, and other relevant information.

Purpose of collection: to provide products or services to you to fulfill our agreement, to process your payment information, to arrange shipping and provide you with invoices and/or order confirmations, to communicate with you, to review our orders for potential risks or fraud, and where consistent with the preferences you have shared with us, to provide you with information or advertisements related to our products or services.

Collection source: collected from you.

Disclosure for business purposes: shared with our processor Shopify, TikTok, Facebook, and payment services.

Customer support information

Source of collection: collected from you.

Disclosure for business purposes: Shopify, Gmail and Zendesk

Minors

We do not intend to collect information from persons under the age of 16, unless a parent or guardian has given permission. If you believe that we have collected personal information from a minor without consent, please contact us using our contact information. We will then delete this information.

Sharing of personal information

We share your personal information with service providers to help us provide our services and fulfill our agreements with you, as described above. For example:

We use Shopify to operate our online store. You can learn more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.

We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information that we receive, or to otherwise protect our rights.

Behavioral advertising

As described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the website. You can read more about how Google uses your personal information here: https://policies.google.com/privacy?hl=en.You. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We share information about your use of the website, your purchases and your interaction with our advertisements on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners (such as Facebook and TikTok) and in some cases using cookies or other similar technologies (which you may consent to, depending on your location).

For more information on how targeted advertising works, please visit the Network Advertising Initiative ("NAI") training site at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

[BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

In addition, you may opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at http://optout.aboutads.info/.

Use of Personal Information

We use your personal information to provide our services to you, including: offering products for sale, processing payments, shipping and processing your order, and informing you of new products, services and offers.

Legal basis

In accordance with the General Data Protection Regulation ("GDPR"), we process your personal data on the following lawful bases if you are a resident of the European Economic Area ("EEA"):

Your consent;

-Execution of the contract between you and the website;

-Fulfillment of our legal obligations;

-To protect your vital interests;

-To perform a task in the public interest;

For our legitimate interests that do not outweigh your fundamental rights and freedoms.

Storage

When you place an order through the website, we will retain your personal data in our files unless and until you ask us to delete it. For more information on your right to have data deleted, please see the "Your Rights" section below.

Automated decision making

If you are an EEA resident, you have the right to object to processing based solely on automated decision-making (including profiling) if the decision-making has legal consequences for you or otherwise significantly affects you.

We do not carry out fully automated decision-making that has legal effects or otherwise significantly affects you using customer data.

Our data processor Shopify uses limited automated decision-making to prevent fraud that does not have legal effects or otherwise significantly affect you.

Services that include elements of automated decision making include:

Temporary list of IP addresses related to repeated failed transactions. This denial list lasts for a few hours.

Temporary list of credit cards associated with denied IP addresses. This list of denials lasts for a few days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the personal data we hold about you, to transfer it to a new service and to request that your personal data be corrected, updated or deleted. If you wish to exercise these rights, please contact us at info@palmaestheticsfit.com.

Your personal data will initially be processed in Ireland and then transferred outside Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, please see the Shopify GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Cookies

In order for our website to function properly, we may use cookies. A cookie is a small text file that is placed on your device when you visit our website. Such a cookie stores information about how you use our website. You can find more information about the cookies we use in our Cookie Policy. When you use our websites, information about you is processed automatically. This information includes:

Information about the browser used (type, version, screen resolution, etc.);

IP address;

Language preferences;

Data on the use of the website(s);

Providing contact details via the contact form.

In doing so, we may combine the information we receive with information obtained from other sources, such as the website(s). This allows us to improve the accuracy and completeness of the information.

How long a cookie remains on your computer or mobile device depends on whether it is a "persistent" or a "session" cookie. Session cookies last until you stop browsing, and permanent cookies last until they expire or are deleted. Most of the cookies we use are permanent and expire between 30 minutes and two years from the date they were downloaded to your device.

You can control and manage cookies in different ways. Please note that deleting or blocking cookies may affect your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser settings, which are often found in the "Tools" or "Settings" menu of your browser. You can find more information on how to change your browser settings or how to block, manage or filter cookies in the help file of your browser or on websites such as www.allaboutcookies.org.

Please also note that blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.

SMS Marketing

We value your privacy and the information you agree to share with us in connection with our SMS marketing service. We use this information to send you text messages (for your order, including abandoned checkout reminders), text marketing offers, and transaction texts, including requests for reviews from us.

Our site uses cookies to keep track of the items you add to your shopping cart, including when you have abandoned your checkout. This information is used to determine when we should send shopping cart reminders via SMS.

Do not follow

Because there is no industry consensus on how to respond to do-not-track signals, we do not change our data collection and use practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time, for example, to reflect changes in our practices or for other operational, legal or regulatory reasons.

Please contact

If you would like more information about our privacy practices, if you have any questions, or if you would like to file a complaint, you may contact us by email at info@palmaestheticsfit.com or by mail at the contact information provided below:

Valuasstraat 34B, 5911 EN Venlo, The Netherlands

Last updated on 10-02-2024

If you are not satisfied with the way we handle your personal data, you can first contact us at info@palmaestheticsfit.com. If we cannot resolve the issue together, you can lodge a complaint with the Dutch Data Protection Authority via https://www.autoriteitpersoonsgegevens.nl.